Warranty & Returns

WARRANTIES

All products are covered by Tucker USA / RHG Product warranty. Tucker Canada does not provide additional warranties. Warranties are non-transferable. Statutory rights under provincial Sale of Goods Acts remain in effect and are not waived.

If you have a warranty claim please following the process below. Be sure to include pictures and be descriptive.

 

What Tucker® Warranties:  

Purification Systems: Guaranteed free from manufacturer defects for two years from the purchase date.  All non-wear parts limited to the repair or potential replacement of components on a purification system.  You must have proof of purchase and be the original owner.   

Pole Sections & Clamps: Free from manufacturer defects for life.  

Pumps: Limited one year manufacturer warranty.  
                 *this includes pumps that are part of a Tucker® purification system  

Remotes/Fobs: Limited one year manufacturer warranty. 

All other products EXCEPT water filters: One year from the day you receive them.  

Tucker® Does Not Warranty: filtration components, RO Membranes, DI resin, and all filters.

Manufacturer Warranties Do Not Cover: normal wear and tear, misuse, lack of maintenance or improper handling/neglect of equipment. This also includes custom modifications made after receiving products from Tucker® or damage caused by using parts not produced by Tucker®.  

 

WARRANTY CLAIM PROCESS:

  1. To start a warranty claim please email: support@tuckercanada.com 
  2. In the Subject Line put: WARRANTY
  3. Please provide the following details:
    • Your Name
    • Your Phone Number
    • Your Order Number (if you have it)
    • The Products you are making a claim on
    • A detailed description of the issue(s), when it happened
    • Pictures of the issue
  4. You will receive a response with next steps within 48 business hours.
  5. Tucker will cover the cost of the replacement part, but the customer will be responsible for shipping costs. *If the item arrives damaged/defective we will pay shipping costs for replacement or repair, but this needs to be identified without delay following the receipt of your products.

 

RETURNS & REFUNDS

Please refer to our Return & Refund Policy, available at https://www.tuckercanada.com/policies/refund-policy.

Returns require the original receipt, the product must be unused and in the original box and are subject to restocking fees or exclusions as stated in our policy.